Store Policy

Overview

This Store Policy page outlines our guidelines for shipping, returns, refunds, and exchanges. It specifies which items are eligible for refunds, who is responsible for return shipping costs, and expected timelines for processing refunds and shipments.

Shipping Policy

  • Shipping Destinations: We currently ship to the United States. Customers from other countries can request to place an order through our custom order form.
  • Shipping Methods: Domestic orders are shipped via USPS. International orders may ship via UPS, FedEx, or DHL. We do not guarantee overnight shipping.
  • Shipping Costs: Shipping costs are calculated using a flat rate based on product categories.
  • Free Shipping: Orders over $100 qualify for free shipping.
  • Shipping Schedule: Orders are typically shipped twice per week, but some may take up to 10 business days to ship. We do not guarantee same-day shipping.
  • Tracking Information:
    • All orders are shipped with USPS tracking.
    • You’ll receive a tracking number when your shipping label is created. This means postage has been paid, but your order may not have shipped yet.
    • It may take up to 48 hours for a drop-off scan to appear in USPS tracking systems.
    • Once scanned by the post office, we only have access to the same tracking information you receive.
  • Address Accuracy: Ensure your shipping address is accurate at checkout. We cannot redirect orders once they have shipped.
  • Lost Packages: We cannot provide additional tracking information beyond what USPS offers.

Return Policy

  • All sales on jewelry is final. please contact us if you should have any questions about jewelry dimensions or product information to ensure satisfaction with product.
  • To be eligible for a return, your item must be unused and in the same condition that you received it, including original packaging.
  • Several types of goods are exempt from being returned:
    • Handmade & Original Items: Returns or exchanges are not accepted on handmade or original items.
    • Resizing: If an original item does not fit, resizing may be offered. Customers are responsible for return shipping on resizing.
    • Vintage & Thrift Items: These items are sold as-is and are non-returnable.
    • Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.
    • Merchandise Returns: We do not accept merchandise returns for: Bulk orders, Duplicate purchases, Late arrivals, Wrong sizes, Change of mind.
    • Damaged Items: If an item arrives damaged, we may offer an exchange for store credit. Shipping costs for returns of damaged items depend on the situation.

Exchanges

  • Exchanges are not standard policy but may be considered for items that arrive damaged.
  • Resizing or repairs may be offered as part of the exchange process.
  • Exchanges will typically be processed as store credit.
  • Customers may be responsible for return shipping costs on exchanges.

Refund Policy

  • Refund Method: Refunds will typically be issued as store credit.
  • Refund Timeline: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, refunds will typically be processed within 5–10 business days. Processing times may vary depending on PayPal, your bank, or credit card provider.
  • Late or Missing Refunds:
    • First, check your bank account again.
    • Then, contact your credit card company—it may take some time before your refund is officially posted.
    • Next, contact your bank, as there is often a delay in refund processing.
    • If you’ve done all of this and still have not received your refund, please contact us.
  • Customers are responsible for return shipping costs on refunds.

Need Help?

For any questions about our shipping, return, exchange, or refund policies, contact us.